When Swapnil joined Infilysis, he was in a tough spot many newcomers relate to: he had strong IT support and technical troubleshooting experience, but Canada kept placing him in survival jobs that didn’t reflect his skills or his potential.

Even though he had worked as an IT Support Technician and studied DevOps for Cloud Computing, his resume wasn’t translating into interviews. Employers kept telling him he didn’t have “Canadian experience,” and his past roles weren’t lining up with the jobs he wanted. The frustration was real he knew he could do much more than stocking shelves or basic retail work.

At Infilysis, our first step was helping him rebuild clarity. Instead of forcing a difficult transition into IT right away, we shifted to a more strategic path: Customer Service Representative roles, where his communication skills, troubleshooting mindset, and problem-solving abilities would naturally shine.

Once the direction clicked, everything else started to move.

Swapnil became more confident, his interview answers became sharper, and employers finally started seeing the real value he brought. Soon after, he landed a competitive CSR role at Foundever Teleservices Canada Inc., giving him a stable income, a respected company on his resume, and a clear path back into the tech or support field when the timing is right.